ISO 9001 specifies the requirements for a Quality Management System where an organization needs to demonstrate its ability to consistently provide a product that meets customer and applicable regulatory requirements and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
It is now the only standard in the ISO 9001 family against whose requirements your quality system can be certified by an external agency. The ISO 9001 certification signifies a global benchmark in customer satisfaction products quality and leads to a significant reduction in defect levels.
The standard recognizes that the word “product” applies to services, processed material, hardware, and software intended for or required by your customer.