Standardization of IT Service Management and IT Governance. Develop standards, tools, frameworks, best practices, and related documents for IT Service Management and IT Governance, including areas of IT activity such as audit, digital forensics, governance, risk management, outsourcing, service operations, and service maintenance.
Internationally recognized, ISO/ITSM 20000-1 is the best practice framework for a service management system that helps you to provide a consistent, reliable service. It supports you to embed a service lifecycle strategy into your organization – providing best practice guidance on how to manage your portfolio of services so they remain current and add value.